Following our #SciFund crowdfunding effort the MakerBot Replicator that Bre Pettis, CEO of MakerBot, was kind enough to provide for our research was created and sent from its New York manufacturing site to central Texas where we began testing it for use with the public schools to test SOLID Learning designs.
We ran into a single issue that required assistance from MakerBot to correct – one of the extruder nozzles was jammed with a small metal shaving and melted plastic would not pass through the small opening (.4mm) so only the right nozzle was initially operational. After a brief conversation with MakerBot’s excellent tech support folks, I was able to complete a series of actions to try to clear the blockage and, failing success, MakerBot shipped the replacement nozzle the following day – an excellent example of knowledgeable customer support with the authority to take care of a problem!
After our semester-opening events at the University were finally over, I took a little time to disassemble the extruder head (responsible for pushing out small amounts of melted plastic to form the object) and replaced the nozzle. I was able to successfully print a white ABS plastic owl (#18271 at ThingIVerse) using the repaired nozzle