Customer Support from SparkFun

This is not provided as an endorsement for SparkFun Electronics nor as a statement against their many fine competitors. It is provided only as a note to our supporters who fueled the crowdfunding effort for SOLID Learning’s pilot program through the #SciFund Challenge.

After Servos were identified as the standard actuator for robotic designs in SOLID Learning’s pilot program, I searched for inexpensive servos through various online suppliers such as SparkFun, Adafruit, RobotShop, etc. I ended up ordering sufficient servos from SparkFun Electronics to make a 2-wheel or 4-wheel drive robot in order to test out the electonics while waiting for the Replicator‘s delivery, courtesy of MakerBot’s Educational program (http://curriculum.makerbot.com).

4-wheel drive mechanum style robotAfter receiving the servos, I tested each and discovered one was frozen and nonfunctional. After testing with a second set of electronics and separate power supply, I contacted the vendor regarding the issue. When I received notice from SparkFun’s customer support staff, they let me know that since I had already performed the steps they would have recommended, they had already ordered a replacement servo of the same model shipped to me as a replacement.

SparkFund Electronics Flame Logo

SparkFun’s handling of the replacement was exceptional and I wanted to pass along this note to our supporters, whose money in part allowed the acquisition of these components for use in our SOLID Learning pilot program’s robots!

 Main SOLID Learning link: Introduction to SOLID Learning

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